News

Jan

30

2018

Blog

Technology is the Driving Force Behind Customers’ ‘Insta-Satisfaction’ Expectations

Almost anything you want is simply a click away. Whether you need to rent a car, order dinner or have someone shop for your groceries, there is an app for that. We live in a time where instant gratification is expected. Once upon a time, consumers were much more adept at dealing...

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Jan

16

2018

Blog

From Insurance to an Insurtech: A Look at Both Sides

In May, I made the move from insurance executive at a global P&C insurer to the new role of chief operating officer at Snapsheet, a rapidly growing insurtech startup that pioneered virtual claims processing, workflows and settlements. Moving from the slow-to-change insurance industry to a technology...

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Oct

31

2017

Blog

How Working with Snapsheet Kickstarted My Career

“How about we do this one in Swift?” My cortisol levels rose. This was the second week of my first job, working as a mobile engineer at Snapsheet on a team of two with my manager. I had just moved halfway across the country from California to Chicago, where I knew a handful of people. I knew much less than a handful of Swift. Backtrack 8 months. I was a col...

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Oct

12

2017

Blog

5 Steps to Building a Customer First Organization

A goal for nearly every insurance organization is to achieve true customer centricity, and there is a push to leverage technology in order to do this. However, technology alone doesn’t lead to customer centricity; it is merely the catalyst, and a necessity, required to enable centricity. Understa...

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