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Technology is the Driving Force Behind Customers’ ‘Insta-Satisfaction’ Expectations
Almost anything you want is simply a click away. Whether you need to rent a car, order dinner or have someone shop for your groceries, there is an app for that. We live in a time where instant gratification is expected. Once upon a time, consumers were much more adept at dealing...
From Insurance to an Insurtech: A Look at Both Sides
In May, I made the move from insurance executive at a global P&C insurer to the new role of chief operating officer at Snapsheet, a rapidly growing insurtech startup that pioneered virtual claims processing, workflows and settlements. Moving from the slow-to-change insurance industry to a technology...
How Working with Snapsheet Kickstarted My Career
“How about we do this one in Swift?” My cortisol levels rose. This was the second week of my first job, working as a mobile engineer at Snapsheet on a team of two with my manager. I had just moved halfway across the country from California to Chicago, where I knew a handful of people. I knew much less than a handful of Swift. Backtrack 8 months. I was a col...
5 Steps to Building a Customer First Organization
A goal for nearly every insurance organization is to achieve true customer centricity, and there is a push to leverage technology in order to do this. However, technology alone doesn’t lead to customer centricity; it is merely the catalyst, and a necessity, required to enable centricity. Understa...