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Who is Floatbot.AI
Floatbot.AI is a no-code, Conversational AI platform that empowers insurers with AI Workspace, AI Workflows, and pre-trained AI Agents. Designed for real-time claims operations, Floatbot.AI helps carriers handle claims faster, streamline adjuster workflows, and deliver always-on customer service.
With advanced AI Agents like LISA (catastrophe-ready Claims AI) and ADDI (Digital Worker for Adjusters), Floatbot.AI enables insurers to build smarter, faster, and more impactful claims operations.
Why We Partnered Together
In November 2024, Snapsheet partnered with Floatbot.AI to integrate its AI-driven platform into the Snapsheet claims system.
Snapsheet partnered with Floatbot.AI in November 2024 to integrate its AI-driven platform into the Snapsheet claims
system. This collaboration allows carriers to:
• Automate up to 80% of FNOL submissions with zero errors
• Save 40+ hours per adjuster, per month by automating routine tasks
• Reduce operational costs by 40% while improving cycle times
• Deliver a catastrophe-ready, surge-proof claims experience powered by advanced conversational AI
Benefits of the Snapsheet and Floatbot.AI Partnership
Enhanced Adjuster Productivity
ADDI, digital worker, empowers adjusters with a full suite of real-time assistance and automation capabilities. On calls or chats, ADDI provides next-best-action suggestions, real-time note-taking, call and chat summarization, compliance monitoring, and data extraction that seamlessly pushes information to the claims file or policy.
With two-way, real-time translation across calls or chats, adjusters can communicate effectively with claimants across languages, while AI-assisted collaboration enables sending and receiving messages, live chat, and audio-video calls with screen sharing.
ADDI also handles document extraction and processing – extracting documents from emails, comparing large files, summarizing content, and uploading structured data to relevant systems.
Acting as a Copilot, ADDI answers questions, triggers automated workflows, generates reports, and performs enterprise search. Its autopilot capabilities include auto-scheduling, automated responses across phone, email, and SMS, and email triage, allowing adjusters to focus on high-value work while routine tasks are handled efficiently.
Automated FNOL Submissions & Support
LISA, Floatbot’s catastrophe-ready Claims AI Agent, automates FNOL intake across voice, chat, SMS, and email. LISA ensures flawless data capture, instant claim initiation, real-time status updates, and 24/7 claimant support – making carriers surge-ready for catastrophic events.
Enhance Adjuster Productivity
ADDI saves adjusters 40+ hours per month by automating tasks like scheduling inspections, retrieving documents, and managing communications
Automate FNOL
Claims
Handle up to 80% of FNOL submissions with LISA, Floatbot’s AI agent, ensuring error-free processing and
faster resolutions
Reduce Operational Costs
Cut claims costs by 40% while improving cycle times and efficiency
Improve Compliance
and Accuracy
Capture all key claims details to meet audit standards
24/7
Support
Deliver around-the-clock assistance to claimants with instant claims initiation and status updates
Core Functions and Features
The Floatbot.AI integration leverages Snapsheet’s APIs to deliver a seamless and innovative claims experience:
Real-time Data Retrieval
Floatbot retrieves policy and claim details from Snapsheet’s claims management platform to verify callers, share claim status updates, and create new claim files post-FNOL
Automated Claims Support
AI agent LISA handles FNOL
submissions, query resolutions, and
claim updates with
precision and speed
Integrated Workflow Optimization
Utilize Snapsheet’s no-code workflow engine, task management, and communication tools to surround Floatbot’s activities with automation and efficiency
Delivering results with AI Agents in claims management
The following examples highlight real-world applications of Floatbot.AI’s solutions, addressing common challenges faced by carriers and adjusters. Whether it’s managing an influx of claims during catastrophic events or reducing the burden of repetitive tasks, these use cases showcase how AI agents like LISA and ADDI can transform claims management by alleviating pain points such as long cycle times, high operational costs, and inefficiencies.
Hurricane Response: During Hurricane Beryl, LISA managed 2,000+ FNOL submissions for a Tier 1 Texas carrier, saving over $40,000 in a single week.
Adjuster Productivity: ADDI enhanced adjuster productivity by 25%, automating tasks like scheduling inspections, generating reports, and managing communication.
Getting started with Floatbot.AI and Snapsheet
Are you interested in learning more about how Floatbot.AI and Snapsheet are improving claims processes or would you like to explore how your organization can join Snapsheet’s expansive partnership ecosystem?
Reach out and let’s work together to revolutionize claims management.
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