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Even as technology has revolutionized adjuster work, policyholer service, and claims operations as a whole, certain types of claims still burden carriers and claims teams with the same challenges: fragmented data, constant manual oversight, and hours of data entry and validation.
For Kingstone Insurance—a regional California carrier with a legacy of delivering best-in-class experiences and outcomes—it was contents claims that still brought many of those painpoints.
With Snapsheet as their system of record, Kingstone was able to transform their content claims workflow leveraging a direct integration with claimtouch, the AI platform designed specifically for carriers, MGAs, and TPAs to automate the historically tedious contents valuation process from end-to-end.
Kingstone now generates complete, accurate content valuation reports in claimtouch (that are initiated at FNOL) directly into their Snapsheet workflows to make reports available automatically within the claim file, alert adjusters to review, and write critical information like matched unit prices, deprecition values, flagged items, and final ACV values directly into the Snapsheet claim file for use in reporting, automations, or further admin review.
Outside of putting the adjuster & policyholder experience on an entirely new level, Kingstone has seen:
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