Elevating the Flexibility to Integrate Policy Data in Claims
Accurate policy data at every stage of the claim lifecycle is the make-or-break foundation for sound outcomes, but updating that data in real time can create downstream effects on base or multi-account policies. Snapsheet enhanced its Policy Webhook to fetch policy data tied to specific claim numbers or accounts to enable more flexible, targeted data access without introducing those risks.

Deepening Claim Context Through Richer Data Capture
Accurate claims handling depends on having complete, granular context at every stage, and gaps in that data mean adjusters are working without the full picture. We’ve expanded data warehouse schemas with new fields spanning claim parties, injuries, liability determinations, property incidents, and geographic detail. Claims, analytics, and SIU teams gain a more queryable view of each claim without additional manual entry.

Strengthening Financial Accuracy and Tracking 
Financial data is only valuable if every dollar is traceable. New warehouse fields to support recovery and refund tracking give finance and reporting teams a clean audit trail of transactions. Refunds link back to their originating payments, recovery reserves are automated, and payee records consolidate into a single authoritative table.

Building flexible data models designed to scale
As the platform grows to support more workflows and record types, the data model has to keep pace. Flexible association fields were added to attachments, estimates, valuations, liabilities, and assignments so records connect to a broader range of related entities. Data-type expansions allow longer field values and existing queries and reporting pipelines stay intact.

Location-Aware Routing for Physical Damage Work
Auto-assignment previously evaluated proximity using a single point — the incident location. That works for liability roles, but physical damage appraisers need to be near the vehicle, which often isn't where the loss occurred. Snapsheet added Exposure Rules to assignment profiles, letting auto-assignment compare an assignee's license or territory against the vehicle's location for vehicle exposures specifically — closing the gap between how work was routed and where appraisers actually need to be.

Time-Based Escalation That Repeats Up the Hierarchy
A single escalation isn’t always enough to move a stalled task. Snapsheet introduced multi-level Repeat Task Escalation, which continues moving an incomplete task up the reporting hierarchy — based on each assignee's designated manager — on a configurable time delay. Now, the engine persists until the work reaches someone who acts on it.

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More Complete and Accurate Policy Data on the Claim
Incomplete or imperfect policy data means adjusters miss key context, and valid data gets due to minor imperfections or invalid mappings.

Snapsheet expanded the policy roles that flow directly onto claims as claim parties and changed how imperfect data is handled, so that all valid data is retained even when non-critical errors are present. Critical errors still block claim creation. The result is less manual re-entry, a more complete view of the claim parties, and better consistency with the data warehouse.

Better Visibility into Attorney Representation
Whether a claim party is represented by an attorney and that detail is missing, adjusters communicate incorrectly, and compliance risk follows. Snapsheet added a visual indicator flagging attorney representation at a glance. The representing attorney's information now surfaces directly on the claim party, with a warning when a party is marked as represented but no attorney contact exists. This provides users with fewer missed details in representation and more confident claim handling.

Reducing Friction and Error at Data Entry
Small defaults can drive costly downstream errors. For environments that support both Bodily Injury and PIP/Med Pay exposures, the injured-person exposure type previously defaulted to Bodily Injury, making it easy to accidentally accept the wrong type. Snapsheet removed that default, so users intentionally select the type that fits to improve data accuracy at the point of entry.

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Fax Returns to the Claims Platform
Faxing remains one of the most relied on communication channels in claims, especially for litigation processes or compliance-heavy documents. 

Faxes are back in the Claims Platform as an available feature within the Quick Access Panel in the Claim View. Recipients can be directly selected, and documents and files can be attached. A new “Fax” contact method type allows fax numbers to be saved in a claim party's contact information. Sent faxes are recorded in both the claim's and exposure's History and Photos & Documents. Admins can also configure faxes to fire automatically within workflows, similar to other communication channels supported natively in the platform

Stronger Third-Party & Claimant Data in ClaimSearch
Investigative and regulatory reporting is only as useful as the data behind it. Snapsheet expanded ISO ClaimSearch contributions by adding injury details for all injury exposures and corrected how third-party property and VIN data are handled, ensuring those exposures are classified and reported accurately. The VIN requirement now applies only where regulations demand it, resulting in more complete, more accurate contributions for investigative review.

More Scalable Rental & Total-Loss Settlement Tracking
As claims grow more complex, the data behind rental and total-loss settlement has to keep up. Snapsheet migrated rental tracking to a more granular, scalable Rentals tab — relaxing the end-date requirement, retiring the older Total Loss rental card, and adding a dedicated create permission. Total-loss settlement tracking is expanded with new calculated fields and communication keywords.

More Connected Assignment & Appraisal Data
Accurate claim outcomes depend on visibility into who handles what. Snapsheet added a dedicated Inspection Details card for vehicle inspection assignments and the ability to assign and track appraisers across estimates, inspections, and valuations. Vendors and assignments can now be created directly from the Contacts view without leaving the claim. Teams gain clearer visibility into assignment ownership with less friction managing vendor work.

Secure Vendor & Partner Access and Data Protection
Connecting adjusters to vendor and partner systems has to be secure and accurate. External Links embeds vendor and partner portal access directly inside the Claims platform. Snapsheet strengthened it with JWT authentication so embedded requests carry the launching user's permissions and identity. Links can be configured to open in a separate tab that better fits the workflow. 

Vendor tax identification numbers are now displayed, searched, and protected based on ID type, keeping sensitive identifiers like SSNs secured while making EINs easier to work with.

Expanding what and how you can pay
Payment gaps create administrative friction and delay the resolution of legitimate claims. Snapsheet expanded direct payments to claimants and policyholders for adjusting expenses beyond simple indemnity. Contact information requirements are updated so valid payments aren't blocked by missing phone or email data. Payee and payee-line limits are raised, and international check payments are available for eligible US customers.

Tighter Financial Accuracy, Recovery, and Refund Tracking
Claim financials are only valuable if every dollar is traceable. Snapsheet moved recovery method tracking onto recoveries themselves and extended payment-reason itemization to recoveries for cleaner audit trail. Full refund creation and tracking links refunds back to their originating payments and automatically updates claim and exposure costs. 'Okay to Pay' payment controls block payments until total losses and estimates are cleared.

Regulatory Requirements and Payment Integrity
Payments carry real regulatory and legal exposure. Snapsheet added automated coverage-type and loss-state attribution to One Inc payment payloads to meet state compliance requirements and mitigate bad-faith risk. OFAC screening now validates geographic data — reducing false-positive matches so teams can clear payments faster without sacrificing compliance.

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Liability-Based Automations
Liability decisions drive what happens next on a claim, from subrogation to settlement. Snapsheet added two new conditions — Percent at Fault and Responsible Party — so admins can build automations that respond to how fault is apportioned, particularly valuable in split-liability and subrogation scenarios. Several liability events and conditions were also renamed for clarity, with no change to existing workflows.

Automating on Location and Injury Details
The more claim data admins can build automation around, the more of the routine handling they can systematize. Snapsheet added new triggers and attributes for incident location — a Claim Incident Zip Code Updated event and a Claim Incident Territory attribute — and a set of injured-person events and attributes covering injury description, fatal injury, ambulance transport, seatbelt use, lost wages, and treatment. Workflow builders now have more to trigger on across both claim and exposure levels.

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Faster Navigation and Consistent Data Views
Inconsistent data across screens and slow access to recent work create friction for adjusters. Global search now surfaces your 10 most recently viewed claims, so getting back to recent work takes a single click. Vehicle location descriptions added at FNOL now stay consistent with the exposure details view, and adjusters now see the same data across both views.

Clearer Comunication Threads
Fragmented message history makes it harder to follow a conversation. Snapsheet unified Australian SMS conversations into a single thread, regardless of whether a number starts with "04" or "4," merging any previously split conversations into a single thread per claim party rather than scattered exchanges.

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Hardening Login Against Automated Abuse
Login is the front door to the platform and has to withstand automated abuse. Snapsheet enhanced reCAPTCHA protection to guard logins earlier on page load. Robotic process automation bots may be blocked in production environments — where Snapsheet doesn't support their use — while reCAPTCHA can still be disabled in lower-level environments like UAT on request.

The Framework for Multi-Factor Authentication
Strong account security starts with administrator control. Ahead of the multi-factor authentication (MFA) release, Snapsheet added a User Auth App Reset permission — letting designated admins reset another user's MFA auth app for account recovery — along with a Multi-Factor Authentication Admin permission set. The permission activates when MFA is enabled, positioning teams to manage it from day one.

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