Elevating the Flexibility to Integrate Policy Data in Claims
Accurate policy data at every stage of the claim lifecycle is crucial for sound outcomes, but when real-time updates cause downstream effects to base or multi-account policies, the value gets diluted. Snapsheet enhanced its Policy Webhook to fetch policy data tied to specific claim numbers or accounts to support more flexible, targeted data access without introducing those risks.

Deepening Claim Context Through Richer Data Capture
Accurate claims handling depends on having complete, granular context at every stage, and gaps in that data mean adjusters are working without the full picture. We’ve expanded data warehouse schemas with new fields spanning claim parties, injuries, liability determinations, property incidents, and geographic detail. Claims, analytics, and SIU teams gain a more queryable view of each claim without additional manual entry.

Strengthening Financial Accuracy and Tracking 
Financial data is only valuable if every dollar is traceable. New warehouse fields to support recovery and refund tracking give finance and reporting teams a clean audit trail of transactions. Refunds link back to their originating payments, recovery reserves are automated, and payee records consolidate into a single authoritative table.

Building flexible data models designed to scale
As the platform grows to support more workflows and record types, the data model has to keep pace. Flexible association fields were added to attachments, estimates, valuations, liabilities, and assignments so records connect to a broader range of related entities. Data-type expansions allow longer field values and existing queries and reporting pipelines stay intact.

Learn more about the Snapsheet Open Architecture here.

Location-Aware Routing for Physical Damage Work
Different exposure types call for different ways of evaluating proximity when routing work. Physical damage appraisers, for example, need to be near the vehicle itself, which may sit somewhere other than the incident location. As licensing requirements evolve and carriers refine their territory and assignment structures, Snapsheet introduced Exposure Rules for assignment profiles to add an exposure-level layer to auto-assignment. For vehicle exposures, auto-assignment can compare an assignee's license or territory against the vehicle's location, giving carriers finer control over how proximity-based routing adapts to each type of work.

Time-Based Escalation That Repeats Up the Hierarchy
A single escalation isn’t always enough to move the needle on a stalled task. Snapsheet introduced multi-level Repeat Task Escalation, which continues moving an incomplete task up the reporting hierarchy — based on each assignee's designated manager — on a configurable time delay. This keeps the task prioritized until action is taken without requiring manual intervention.

Take a closer look at the Snapsheet Auto Assignment Engine here.

More Complete and Accurate Policy Data on the Claim
Policy data is rarely perfect at first notice of loss. Records arrive with minor gaps, and party roles don't always map neatly to standard types. Snapsheet expanded its robust policy role support so a wider range of individuals and organizations flow directly onto claims as claim parties, and refined how imperfect data is handled so all valid data is retained even when non-critical errors are present, while critical errors still appropriately block claim creation. This reduces the need for manual re-entry, provides a more complete view of the parties on a claim, and delivers stronger consistency between what adjusters see and what's stored in the data warehouse.

Better Visibility into Attorney Representation
When applicable attorney data is missing from a claim, adjusters risk communicating incorrectly or inadvertently creating compliance gaps. Snapsheet added both a visual indicator to flag attorney representation at first glance and an automatic warning when a party is marked as represented but no attorney contact is found. In addition, when attorney information is received, it’s now automatically added directly to the claim party to eliminate the need for adjusters to track down and verify contact information.

Reducing Friction and Error at Data Entry
Accurate exposure classification starts at the point of entry. For environments that support both Bodily Injury and PIP/Med Pay exposures, Snapsheet now prompts users to actively select the injured-person exposure type rather than carrying a preset default to further reinforce deliberate, accurate data capture that reflects the specific nature of each claim.

Stronger Third-Party & Claimant Data in ClaimSearch
Snapsheet's direct ClaimSearch integration is a standout in the industry as an automated alternative to the historically tedious, manual task of ISO reporting. That integration was deepened further with the added ability to include injury details for all injury exposures, alongside refined third-party property and VIN handling that bypasses the VIN requirement when it isn't applicable or required under ISO guidelines. This removes the need for manual workarounds and delivers a deeper level of reporting accuracy for this crucial compliance step.

A More Intuitive Rental-Tracking Experience
As auto claims grow in complexity, the data behind rental and total-loss settlement has to match pace. Snapsheet migrated rental tracking to a more granular, scalable Rentals tab that relaxed the standard end-date requirement and added a dedicated create permission feature. In addition to new calculated fields and communication keywords, Total-loss settlement tracking is expanded with new calculated fields and communication keywords.

Better Accuracy in Total-Loss Calculations
Total-loss settlements involve layered calculations that have to resolve accurately for both first- and third-party scenarios. Snapsheet expanded total-loss settlement tracking with new calculated fields across the Settlement, Payoff Amount, and Taxes and Fees cards, including Condition Adjustment, Loss Party, Policyholder Liability, Valuation Subtotal, Post-Tax Adjustments, and Less Percent Negligent for clearer visibility into how a settlement is derived, including third-party negligence and policyholder liability.

We're Bringing Faxin' Back
Faxing remains one of the most relied on communication channels in claims, especially for litigation processes or compliance-heavy documents. 

Faxes are back in the Claims Platform as an available feature within the Quick Access Panel in the Claim View. Recipients can be directly selected, and documents and files can be attached. A new “Fax” contact method type allows fax numbers to be saved in a claim party's contact information. Sent faxes are recorded in both the claim's and exposure's History and Photos & Documents. Admins can also configure faxes to fire automatically within workflows, similar to other communication channels supported natively in the platform.

More Connected Assignment & Appraisal Data
Accurate claim outcomes depend on visibility into who handles what. Snapsheet added a dedicated Inspection Details card for vehicle inspection assignments and the ability to assign and track appraisers across estimates, inspections, and valuations. Vendors and assignments can now be created directly from the Contacts view without leaving the claim. Teams gain clearer visibility into assignment ownership with less friction managing vendor work.

Secure Vendor & Partner Access and Data Protection
Connecting adjusters to vendor and partner systems has to be secure and accurate. External Links embeds vendor and partner portal access directly inside the Claims platform. Snapsheet strengthened it with JWT authentication so embedded requests carry the launching user's permissions and identity. Links can be configured to open in a separate tab that better fits the workflow. 

Vendor tax identification numbers are now displayed, searched, and protected based on ID type, keeping sensitive identifiers like SSNs secured while making EINs easier to work with.

Explore more about Centralized Vendor Management on Snapsheet here.

Expanding what and how you can pay
Snapsheet expanded payment capabilities so carriers can run more of their disbursements through a centralized system, including sending internal checks for eligible US customers. Carriers with a global footprint can now pay international claimants and payees directly from the claims system rather than routing through separate vendors. Snapsheet also broadened payment flexibility across the board: direct payments can now be easily issued to claimants and policyholders for out-of-pocket adjusting expenses beyond simple indemnity, and relaxed contact-information requirements keep valid payments from stalling over small (and non-critical) data field discrepancies like a missing phone number or email.

Tighter Recovery and Refund Tracking
Snapsheet introduced new layers of configurability to refund and recovery tracking to give carriers more control over transactions and enable easier traceability. Enhanced refund and tracking links refunds back to their originating payments and automatically updates claim and exposure costs, and new ‘Okay to Pay’ configurable payment controls enable carriers to block payments until dependencies like total loss settlements and approved estimates have been cleared.

Stronger Regulatory Requirements and Payment Integrity
Snapsheet introduced further enhancements to our best-in-class OneInc integration to keep up with an always-evolving regulatory environment. Automated coverage-tpye and loss-state attribution for payment mitigate bad-faith risk and meet new state requirements that carriers now must meet. In addition, OFAC screening now validates geographic data to reduce false-positive matches and drives payments to clear faster without any sacrifice to compliance.

Take a deeper look at Integrated Financials on Snapsheet here.

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Acting on Liability Decisions at Fault Determination
Liability decisions set the course for much of what happens next on a claim across settlement, recovery, and the handling steps in between. The faster teams can act, the faster claims move. Snapsheet upgraded admin controls to provide broader automation to suppor those decisions with two new conditions, Percent at Fault and Responsible Party, that let workflows respond directly to how fault is apportioned. This is especially valuable in split-liability and subrogation scenarios, where the right next action depends on the specifics of the determination.

Automating on Location and Injury Details
Every new data point admins can automate around is another piece of routine handling that comes off an adjuster's plate. Snapsheet extended that reach in two areas: incident location and injured-person details. For location, a new Claim Incident Zip Code Updated event and Claim Incident Territory attribute let workflows respond to where a loss occurred and the territory it maps to. For injuries, a new set of events and attributes covers injury description, fatal injury, ambulance transport, seatbelt use, lost wages, and treatment to give deeper visibility into the details that shape how an injury claim is handled.

Learn more about the No-Code Workflow Engine that powers the Snapsheet Platform.

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Faster Navigation and Consistent Data Views
Adjusters move constantly between claims and screens, so quick, consistent access to recent work, activity, and data updates keep them focused on the claim rather than the interface. Global search in Snapsheet now surfaces an adjuster's 10 most recently viewed claims, making it a single click to pick up where they left off. Valuable FNOL information like vehicle location descriptions were also adjusted to carry through to the full exposure details view to enhance the level of information adjusters can access to directly in the claim file. 

Clearer Communication Threads for Global Markets
Fragmented message history makes it harder to follow a conversation. Snapsheet introduced unified international SMS conversation threads for global territories like Australia into a single thread, accounting for variation in leading numbers when it doesn’t affect phone number validity. This included merging any previously split conversations into a single thread per claim party rather than scattered exchanges.

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Hardening Login Against Automated Abuse
Login is the front door to the platform and has to withstand automated abuse. Snapsheet enhanced reCAPTCHA protection to guard logins earlier on page load. Robotic process automation bots may be blocked in production environments — where Snapsheet doesn't support their use — while reCAPTCHA can still be disabled in lower-level environments like UAT on request.

Functional Framework for Multi-Factor Authentication
Strong account security starts with administrator control. Ahead of the multi-factor authentication (MFA) release, Snapsheet added a User Auth App Reset permission — letting designated admins reset another user's MFA auth app for account recovery — along with a Multi-Factor Authentication Admin permission set. The permission activates when MFA is enabled, positioning teams to manage it from day one.

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